TERMS & CONDITIONS

ORDER POLICY

 

ETERNAL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES & PACKAGES DAMAGED DURING TRANSIT OR DELIVERY. CUSTOMER IS RESPONSIBLE FOR THE COST OF RE-SHIPPING

 

PROCESSING TIME

  • Please allow 1-3 business days for normal processing time. Allow an additional 2-4 business days during busy periods.

 

RETURNS, EXCHANGES, & MISSING ITEMS

  • All claims are required within 7-days. Special periods apply to certain claims such as missing items.
  • Customer has 3-days from date to delivery to make any missing items claim.
  • Size exchanges are welcome.
  • Returns must be new, unworn, and in original condition. We will inspect items individually to approve the condition of all returned goods.
  • Buyer is responsible for all fees associated with roundtrip return/exchange shipping. Shipping charges are non-refundable.
  • We reserve the right to refuse return shipments.

 

REFUNDS

  • Returns will be refunded to your original account within 1-3 business days. Your bank may take 2-5 business days to process the return.

 

DAMAGE/DEFECTIVE ITEM CLAIMS

  • All damage/defective claims must be made within 3-days of receipt (not 7 days). We require individualized photo-proof of every damaged item as well as a photo of all damaged products together. 
  • Approved claims are valid for full refunds, exchange, or store credit.
  • Claims on items are required to be returned.