FAQ

SHIPPING

Please allow 3-5 business days for your order to begin shipment.

For International shipping, please allow 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

 

Once your order leaves our warehouse and is shipped, you will automatically receive an email with a tracking ID.

Remember to check your spam folder, in case you haven't added our email to your address book.

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

ETERNAL WILL NOTE BE HELD responsible for any shipping address discrepancies, which includes lost, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

PRODUCT

After an order has been processed there is a small window of time you can change the size and or color.

If you already received your tracking ID, it is too late to make any changes. If you have not received your tracking id, we can try to change the size, but we cannot guarantee this. We will try our best to help you.

Send us an email at "support [at] eternal.xst".

Provide your order number, the product you would like to change, and the new size or color you would like.

International orders are subject to taxes and duty fees.

OTHER

Unless there is damage to the product, no returns or exchanges are available on any merchandise. All sales are final.

You can contact us through our contact page! We will be happy to assist you.